E-470

E-470 Public Highway Authority’s Accessibility Statement

E-470 Public Highway Authority’s Accessibility Statement

Contact Us

Website “Contact Us” Form: https://www.e-470.com/about-us/contact-us/
Phone: 303-537-3775

Please use this email exclusively for ADA accommodation requests.

E-mail: adarequests@e-470.com
Physical/Mailing Address: 22470 E. Stephen D. Hogan Parkway, Aurora, Colorado 80018

We welcome your feedback about the accessibility of E-470 Public Highway Authority (the “Authority”) online services. Please let us know if you encounter accessibility barriers or would like to request assistance.

  • All requests are considered on a case-by-case basis and we will reply to all communication in a timely manner.
  • Reasonable accommodations or modifications are provided at no cost. 
  • Accommodation requests that would impose an undue financial, technical or administrative burden to the Authority may not be fulfilled as requested. 

Examples of accommodations include: 

  • Alternative document formats (such as large print) 
  • Remediating PDFs

Americans with Disabilities Act Grievance Procedure

In accordance with the requirements of the American with Disabilities Act of 1990 and 28 C.F.R. § 35.107, the Authority adopts the following Grievance Procedure to be used by an individual who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Authority. Complaints must be made be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints will be made available upon request.

A complaint shall be provided as soon as possible but no later than 60 calendar days after the alleged violation to:

E-mail: adarequests@e-470.com
Physical/Mailing Address: 22470 E. Stephen D. Hogan Parkway, Aurora, Colorado 80018

Within 15 calendar days after receipt of the complaint, the Authority’s designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Authority’s designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of the Authority and offer options for substantive resolution of the complaint.

If the response by the Authority’s designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Executive Director of the Authority or his designee.

Within 15 calendar days after receipt of the appeal, the Executive Director of the Authority or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Executive Director of the Authority or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the Authority, and responses will be retained by the Authority in accordance with its Records Retention Policy.

Commitment

The Authority is committed to providing equitable access to our services to all Coloradans.

Our ongoing accessibility effort works towards being in line with the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA criteria. These guidelines help make technology accessible not only to users with sensory, cognitive and mobility disabilities, but ultimately to all users, regardless of ability.

Our efforts are just part of a meaningful change in making all State of Colorado services inclusive and accessible. We welcome comments on how to improve our technology’s accessibility for users with disabilities and for requests for accommodations to any of our services.

The Authority has an Accessibility Plan and Progress Report which can be accessed using the following link – https://www.e-470.com/e-470-public-highway-authoritys-accessibility-statement/

How the Authority Is Implementing Accessibility

Website Testing and Remediation

  • We conduct Quarterly technology accessibility scans of the Authority’s website against applicable Technical Standards. 
  • We work with to improve and implement accessibility features on the Authority’s website platform.
  • We remediate public records in an effort to provide continuous improvement of our website.   

Training

We participate in webinars and review guidance provided on the topic of accessibility. We monitor for rule making efforts and guidance promulgated by the Colorado Governor’s Office of Information Technology.

Procurement

We require contractors and consultants comply with all federal, state, and local laws, statutes, ordinances, codes, guidelines, court ruling and orders of all governmental authorities applicable to the services or work being performed, including accessibility requirements.

Updated On

This Accessibility Statement was last updated on: July 1, 2025