Customer Service

We’re Here to Improve Your Journey

E-470 and ExpressToll are dedicated to delivering top-notch service to our customers.

4.94 Customer Service Score

Customers rating the quality of customer service they received.

4.73 Safety Score

Customers rating their satisfaction with safety during their most recent E-470 driving experience.

4.77 Driving Experience

Customers rating their satisfaction with safety during their most recent E-470 driving experience.

79 Net Promoter Score

Measures customer sentiment based on the question: “On a scale of zero to 10, how likely are you to recommend E-470 to a friend or colleague?”  

The average scores above reflect how customers have rated us over the last 30 days. These scores are captured right after an interaction with a customer and gathered through an email survey. Score based on a 5 point scale, with 5 being the highest/best level of satisfaction.

Surveys and Contests

Mystery Driver

Become an E-470 mystery driver and earn free tolls!

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Contests

Learn more about E-470 and ExpressToll’s quarterly contests.

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2019 Annual Customer Experience Survey

View the results of our 2019 annual customer experience survey.

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